baijj Privacy Policy
A complete and transparent account of how your personal data is collected, stored, and kept secure.
About This Privacy Policy
baijj is an online gaming platform operated for users in Bangladesh. We believe that ensuring the security of your personal data is our highest responsibility. This privacy policy ("Policy") explains what data baijj collects, why it collects it, how it is used, and what your rights are.
This Policy applies to everyone who interacts with our services — from website visitors to registered members. By using baijj's services, you agree to the terms of this Policy. If you do not agree, please refrain from using the services.
baijj uses SSL encryption and modern security technology to keep your data safe. Your personal data is never sold or rented to third parties.
What Data We Collect
baijj collects various types of data as needed to operate its services. This data falls into two main categories — information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
When creating an account, completing identity verification, or contacting support, you may provide the following information:
- Full name and date of birth
- Email address
- Mobile number
- Identity document details (national ID card or passport — for identity verification)
- Payment account details (bKash, Nagad, Rocket, or Upay number; bank account details)
- Any information provided in support tickets
2.2 Automatically Collected Information
When you use baijj's website, our servers and analytics systems automatically collect certain technical data:
- IP address and geographic location (country level)
- Browser type and version
- Device type and operating system
- Traffic source (referrer URL)
- Page views, session duration, and click patterns
- Data collected through cookies and similar tracking technologies
2.3 Financial Transaction Data
Records of deposits and withdrawals, transaction dates and amounts, and payment method types are stored. This information is essential for preventing financial fraud and ensuring secure transactions.
How Collected Data Is Used
baijj uses collected data only for specific and legitimate purposes. The main use cases are detailed below:
3.1 Account Management & Identity Verification
Personal data is used to complete your registration, ensure login security, and manage the Know Your Customer (KYC) process. This is essential for financial security.
3.2 Payment Processing
Your payment details are used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. All transactions are handled through secure payment gateways.
3.3 Customer Support
Your account information is made accessible to the support team to resolve any issues you encounter and to provide assistance via live chat or email.
3.4 Fraud Prevention & Security
Data is used to detect suspicious transactions, prevent money laundering, and counter unauthorized activity. This is necessary to protect all users.
3.5 Service Improvement
Collected behavioral data is used to improve the user experience, identify technical issues on the platform, and deliver personalized services.
3.6 Communications
Your email address or mobile number may be used to send important account updates, transaction confirmations, and relevant information. You can opt out of promotional communications at any time.
Cookies & Tracking Technologies
baijj's website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
4.1 Essential Cookies
These cookies are necessary for the site's basic functionality — such as maintaining login sessions, storing security tokens, and remembering your preferred language. Without them, the site cannot function properly.
4.2 Analytics Cookies
Analytics cookies are used to understand how many users visit which pages, which features are popular, and where technical issues occur. This data is processed in fully anonymous form.
4.3 Cookie Controls
You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some parts of the site to not work correctly.
Data Sharing with Third Parties
baijj does not sell, rent, or transfer your personal data to third parties for advertising purposes. However, in certain specific circumstances, limited data may be shared with trusted parties:
- Payment processors: Data necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and associated banks.
- Technology service providers: Contracted providers for hosting, database, and security services may access a limited amount of data — solely for the purpose of delivering their designated services.
- Legal obligations: Data may be disclosed where legally required under a valid court order or written request from a government authority.
- Fraud prevention: Relevant data may be provided to the relevant authorities to assist in the investigation of financial crime.
No data is disclosed beyond the cases listed above without your consent. All third-party service providers are bound by confidentiality agreements and may not use your data for any other purpose.
How Your Data Is Secured
baijj applies industry-leading security measures to keep your personal and financial data safe.
6.1 Encryption
All data transmitted on the website is protected by SSL/TLS encryption. You can verify this by checking for "https" and the padlock icon in your browser's address bar.
6.2 Access Controls
Your personal data is only accessible to staff who need it to deliver services. All staff complete privacy training.
6.3 Password Security
Your password is never stored in plain text — it is kept only in a one-way hashed format. baijj staff can never see your password.
6.4 Security Monitoring
Our systems are monitored 24/7. If any suspicious activity is detected, automated alerts are triggered and, where necessary, the account is secured.
Important: No baijj employee or support agent will ever ask for your password or PIN. If you receive such a request, report it to support immediately.
How Long Data Is Stored
baijj does not retain your data longer than necessary. The retention policy is as follows:
- Active account data: Retained for the duration of the account and for a minimum of five years after closure — to meet financial and legal obligations.
- Transaction records: Financial transaction history is retained after account closure in accordance with applicable law.
- Support communications: Customer service records may be retained for up to three years.
- Analytics data: Anonymous analytics data is automatically deleted after two years.
Once the defined retention period has passed, data is securely deleted or anonymized.
Your Rights Regarding Your Data
baijj believes every user should have control over their own data. You have the following rights:
8.1 Right to Access
If you want to know what data we hold about you, you can submit a request to the support team. We will provide you with the relevant information within a reasonable timeframe.
8.2 Right to Rectification
If the data we hold about you is inaccurate or incomplete, you can request that it be corrected. Core account details can be updated with the assistance of support.
8.3 Right to Erasure
In certain circumstances, you may request that your data be deleted. However, data that falls under legal obligations may not be erasable.
8.4 Right to Object to Processing
You can object to your data being used for promotional purposes and opt out of such communications. Processing that is necessary for service delivery is not covered by this right.
8.5 Right to Close Your Account
You can request to close your baijj account at any time. Before doing so, you should complete any pending transactions and withdraw any available balance.
To exercise any of the rights above, please contact our support team. After verifying your identity, we will process your request promptly.
Privacy Protection for Minors
baijj's services are strictly for individuals aged 21 and above only. We do not knowingly collect or process any data from minors.
Age is verified at the time of account creation. If we are informed that a minor's data has been collected in error, we will immediately close that account and delete the associated data.
Changes to This Policy
baijj may update this privacy policy from time to time — due to changes in our services, adoption of new technology, or legal requirements. When changes are made:
- The "Last updated" date at the top of the page will be changed.
- Registered users will be notified by email of significant changes.
- Continuing to use the services after an update constitutes acceptance of the new policy.
We recommend checking this page regularly.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team provides assistance in both Bengali and English.
We aim to resolve all privacy-related requests within a reasonable timeframe.
Keeping your data secure is baijj's highest priority. We are committed to handling your data at all times with transparency, accountability, and a high standard of security.